FAQ's

This section attempts to answer any questions you may have about buying a mobile phone or accessories on www.kelco.ie

If your question isn’t answered here, simply email us to onlinestore@kelco.ie and we’d be happy to help.

Do you ship internationally?

No. We also do not ship to a PO Box number.

 

How long does delivery take?

You will receive delivery of your purchase on the next working day when you order before 3.30pm.

 

What is the mobile phone warranty period?

There is a 2 year warranty on all mobile phones unless otherwise stated.

 

Can I purchase Kelco products as gifts?

All our pay as you go phones (and any accessories) can be bought as gifts. And you can decide whether to have the package shipped to you or directly to the recipient.
Buy a pay as you go phone with a new phone number as a gift.
Buy a pay as you go phone for a current Vodafone customer.

How much does shipping cost?

FREE DELIVERY on all purchases.

 

How is your information used?

www.kelco.ie may use the personal information provided by you to make a purchase for our own internal business purposes. In order to provide the services we describe, it may be necessary for us to forward your personal and payment information to our third party banking and payment service providers and to our trusted delivery partners, the forwarding of this information is necessary to process payments and to ensure delivery of goods. By making a purchase and your use of the web-site constitutes your consent to such use, processing and disclosure.

www.kelco.ie may from time to time contact you by post, email, text message or telephone with information on new products, services, special discounts or other information we believe may be of interest to you. If you would prefer not to receive such information please tick the appropriate "opt out" options when submitting your order.

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