We hope that you will be happy with your purchase. Kelco Communications Limited operates a returns policy which is compliant with the Distance Sales Regulations.
Subject to you not using any service supplied to you as part of your purchase (e.g. buying a handset and using it to make calls, send text or picture messages, etc.) and in the products original and unused condition, along with the complete packaging, accessories, manuals and any promotional products supplied, the Goods may be returned within 7 days of purchase for an exchange.
If a product has been used or tampered with in any way then the product cannot be exchanged. We can only refund return postage costs if a return is as a result of our error. These guarantees are in addition to your statutory rights, which remain unaffected.
If you are making a return you should contact us on 1800226666 or by email at firstname.lastname@example.org to obtain a RMA Number (Returns Merchandise Authorization Number).
Please note if returning Goods we require the original invoice or your full name, address and telephone number. Without this information we will be unable to identify a returned package as yours and we will not be able to process the exchange. Goods returned without prior arrangement will not be accepted. Please note that all returns will be sent to our quality department for testing. Any handset which has been used to avail of mobile services will not be accepted as a return under the Distance Sales regulations and will be returned to you within 7 working days (this does not affect your statutory rights under the Sale of Goods Acts). If you are returning your purchase, we can’t reimburse the purchase price of goods lost in transit; consequently, we strongly recommend that any returns to us are fully insured by you. The cost of returning goods to us is yours. We do not refund any delivery charges.
Our returns policy
Less than 7 days
Changed your mind? No problem – you can get a replacement phone or accessory if you return it, unused, within 7 working days of receipt. This is in accordance with Distance Selling regulations.
Less than 28 days
If your phone or accessory becomes faulty within the first 28 days, you are entitled to a replacement. Moisture damage and physical damage are not covered under the warranty and therefore do not qualify for a replacement or a refund. Please contact us for further information.
How to arrange returns up to 7 or 28 days:
Please contact us to arrange a return and to obtain a returns authorization number
Over 28 days
If your phone becomes faulty after 28 days but within the warranty time period for the phone, just go into your nearest Vodafone store and we will arrange to send it off for repair.
For accessories, the warranties are:
• 6 months for batteries, chargers, & headsets
• 3 months for memory cards