Terms & Conditions

www.kelco.ie is an independent online retailer in Ireland. www.kelco.ie is the online store from Kelco Communications.

Kelco Communications Ltd has been a Vodafone authorised partner since 2000. Kelco Communications have 10 retail stores in the North West of Ireland.

Kelco Communications is an independent Irish retail business.

In these terms and conditions ("the Conditions") words such as "us", "we" "our" refer to Kelco and words such as "you" and "your" mean you, the Kelco customer, using our Online Store. The Conditions apply to purchases made through the Online Store.

This service is only available to you on the following conditions:
• you must reside in, and provide a delivery address within, the Republic of Ireland
• you must be 18 years of age or older
• you must hold a valid credit card issued in your name
• the name on the credit card used (cardholder identity) must match the name of the addressee to whom any Goods are to be delivered.

You are advised to read these Conditions every time you intend to make a purchase as the Conditions may change from time to time. When you place an order with us you will be accepting the then current Conditions.

Description of Products
Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website.

Registration Call Credit
New Customers must activate their account by inserting the relevant SIM card into their mobile handset and then dialing 1741 (Account Activation) and register their details online via www.vodafone.ie.
New Customers will receive a €0.50 credit to their account upon Account Activation irrespective of whether that New Customer then completes Registration or not.
Customers switching, (porting) to the Vodafone network must register by January 31, 2012 to avail of the up to €120 credit offer. Customers who have ported off the Vodafone network within the previous 90 days shall be ineligible for this credit.
Porting Customers, Upgrading customers & Customers connecting for the first time will receive up to €5 call credit free. They will recieve their staged credit once they top up by €20 or more within 30 days of their order being processed.
The minimum €20 or more Top Up must be completed in a single transaction, i.e. two Top-Ups of €10 will not suffice. IOU Buddy credit does not count as a Top Up.
The amount of credit received will depend on the call credit offer that is valid on the date that Account Activation is completed.
The Offer is limited to one per customer, and is linked to the registered mobile phone number. If a subscriber phone number changes this offer may not be transferred to the new number.
If a Customer has not topped by at least €20 or more in a single transaction 2 days before their registration credit is due to be applied, they will receive a text message to remind them to top up to receive their credit.

Pay As You Go Vodafone Sim Packs
This offer is only available if you switch, (port) your number from another Irish Mobile Network to Vodafone Ireland Limited without purchasing a handset.
Eligible Customers must activate their account by inserting the relevant SIM card into their mobile handset and then dialing 1741 (Account Activation) and register their details online through the www.vodafone.ie website.
New Customers will receive a €0.50 credit to their account upon Account Activation irrespective of whether that New Customer then completes Registration or not.
Customers who have ported, (switched) off the Vodafone network within the previous 90 days shall be ineligible for this credit.
Availing of this offer does not automatically exclude a Customer from obtaining other Vodafone offers.

Customers upgrading their phone but wishing to retain their mobile number will not be eligible for the Offer if they upgrade within 30 days of their previous purchase/upgrade.

After initial registration you must top up by €20 or more in one go every 30 days to receive stage credit. The remaining stage credits will be applied to their account on a monthly basis provided the customer has Topped-Up by a minimum of €20 in the previous 30 days.

The minimum €20 or more Top Up must be completed in a single transaction, i.e. four Top-Ups of €5 will not suffice. IOU Buddy credit does not count as a Top Up.


The www.kelco.ie is provided "as-is" and all conditions and warranties expressed or implied by statute or common law are excluded to the fullest extent permitted by law. Without prejudice to the generality of the foregoing, we make no warranties or representations that the operation of the site will be uninterrupted, timely, or error-free.

Unless otherwise stated we shall not be liable for any losses, damages (other than for death or personal injury caused by our negligence), costs or expenses (including indirect or consequential loss (including loss of use, data, profits, business or anticipated savings)) arising out of or in any way connected with your use of the site and whether based in contract, tort, or otherwise, even if we or any of our suppliers have been advised of the possibility of such losses, damage, costs or expenses.

It is your responsibility to evaluate the information about Goods provided on this web-site and to decide on the suitability of such Goods for your needs.


We may modify, suspend or discontinue the Online Store's services at any time with or without notice to you and without liability to you. Discontinuation may occur for any valid technical, operational or commercial reason. We do not guarantee or warrant that any particular functionality, features, information or Goods promoted on the web-site will be available to you at any given time. All Goods are subject to availability and we reserve the right to change or vary the Goods promoted on the Online Store or the prices at any time.

You agree:

To comply with all of our reasonable requests or instructions in relation to the use of the Online Store's services

To comply with all requests or instructions of any authorised authority in relation to the use of the Online Store or the internet in general or for the investigation of any alleged offences

To abide by all applicable laws and regulations (including copyright and intellectual property protection laws)

Not to distribute, download, upload or transmit any material which contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful or deleterious programmes

Not to attempt to gain unauthorised access to or interfere with this web-site, other users, computer systems or connected networks

Not to disguise the origin of any transmitted communication or impersonate any other person or entity

To notify us immediately of any breach of security or any claim or legal proceedings against you relating to your use of the Online Store.

We may suspend or terminate your access to the site wholly or partially and with or without notice for any valid reason including, without limitation where:

You fail to observe or perform any obligation set out in the Conditions, any relevant law, licence, regulation, directive, code of practice or applicable usage policy; or
you fail to pay us any sums due to us; or
you supply us with false, misleading or inaccurate information at any time; or
we suspend or discontinues the web-site.

Where we exercise any of our rights or powers such exercise shall not prejudice or affect the exercise of any other right, power or remedy which may be available to us. We shall not be liable to you or any third party for any suspension or termination of your access to or use of the web-site.

These Conditions are governed by the laws of Ireland and we and you submit to the exclusive jurisdiction of Courts of Ireland. If any part of these Conditions is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Conditions shall remain in effect.

If you have any comments or require further clarification of any aspect of the Online Store please contact our Customer Care department. Customer Care can be contacted by email at onlinestore@kelco.ie

of Terms of Use

www.kelco.ie may revise these Terms of Use at any time. You are expected to check this page from time to time to take notice of any changes we make, which will come into effect once posted. Your continued use of the site will be deemed acceptance of these Terms of Use.

How to Order

When you opt to purchase Goods you will be required to provide certain personal and payment details, any information that you provide to us for the purpose of making a purchase must be fully complete and accurate. In particular you must ensure that you are legally and fully entitled to use any credit card used for a purchase and that sufficient funds are available to cover any charges incurred by you.

We will only accept payment by certain types of credit card. No cash or cheques will be accepted. Any credit cards that you use must be valid at the date of making your purchase. We will accept payment for Goods according to the instructions given by you.

The prices for Goods are quoted in Euro. All prices are stated inclusive of valued added tax (VAT) at the relevant rate (currently 23%).

You will be advised at the time of purchase of applicable delivery charges (if any).

There is a limit of €800 on the value of Goods that can be purchased by any individual or on any individual credit card in any one transaction. We reserve the right to limit the number of any Goods that may be purchased in any transaction (see below). These limits may change from time to time. Please note that current restrictions determine that you will only be allowed:
• to put a maximum of 7 items in your online basket
• to purchase 1 handset per transaction (subject to a maximum of 3 handsets per year)
• to purchase 3 handsets per household
• to purchase a maximum of 3 accessories per transaction
• to purchases a maximum of 3 SIM packs per transaction

Once we give you online confirmation of your purchase your order cannot be cancelled at that stage. However, we do operate a returns policy compliant with the Distance Sales Regulations (see below, further information on the returns policy is provided on the Returns page). The company will engage to make deliveries Monday to Friday from 9 a.m. to 6 p.m. We will endeavour to ensure delivery to you within 24 hours for online orders placed before 3.30pm Monday to Thursday.

When you submit details to make a purchase, a credit card check is carried out by our third party credit card payment agent with our partner bank. We will send you an email confirming receipt of your order, this email shall not constitute an acceptance of your order. Your order will not be accepted and an agreement concluded between us and you until the relevant Goods have been shipped to you. Your credit card will be charged with the price of the Goods.

We may reject your order if the partner bank refuses to authorise your credit card for payment, if Goods are out of stock or for any other legitimate reason. You will be advised if this occurs.

We promote a range of Goods for sale via the Online Store, these promotions constitute invitations to treat and they are not an offer from us to you. Any order that you submit for Goods represents an offer by you to contract with us. We reserve the right to accept or reject any such offer from you.


The details of your purchase submitted over the internet is protected by Secure Socket Layer (SSL), this is an industry standard technology designed to prevent information in transit over the internet from being intercepted.

We may also implement our own security procedures to prevent fraud. We reserve the right to enhance, amend and update our security procedures. Our internal security procedures include the processing of your credit card details through our third party credit card payment agents.

This processing takes place on a server that is not accessible on the internet. Your information is encrypted for the processing of your transaction. Notwithstanding this, you should be aware that there are certain risks associated with internet communications. You acknowledge that the internet is a media over which we have no control.

We expressly disclaim, in so far as legally permissible, responsibility for any loss or damage arising out of the loss or delay of transmissions over the internet.

In respect of any other loss or damage suffered or alleged to be suffered, our liability to you shall not, to the fullest extent permissible under applicable law, exceed the value of Goods purchased.


Fast, free delivery on all items. Next working day delivery is available on all products ordered before 3.30pm Monday - Thursday.
Items ordered outside of the above timeframe will be delivered within two working days.
You should note that delivery will be to the address as specified by you in the online order. Goods will be delivered on the signature of any occupant at that address at the time of delivery. Kelco is not liable to you for any delays in delivery or for ensuring personal delivery to you.

Deliveries will not be made to PO Boxes or to addresses outside the Republic of Ireland.

In the event of delay or non-delivery of products/services you should immediately contact our Customer Care Department, on 1800226666  , who will assist you in resolving the matter.




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