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Returns Policy

Kelco Communications

Exchange Policy

We are happy to exchange any phones or accessories supplied by us within 14 days of purchase with a valid receipt. Return of phones for exchange must have original shrink wrap intact. Accessories being returned for exchange must be unopened & unused. 
Mobile Top-Ups cannot be refunded or exchanged once issued.

Faulty Phone Returns

Faulty phones purchased from us between 1st November and 10th December 2021 can be returned with a valid receipt up to 7th January 2022 for an exchange providing fault is identified by supplier. Faulty exchanges purchased outside these dates follow standard 28 day policy. All returns must be free from marks or scratches & be accompanied by the complete packaging, accessories, manuals, any promotional products supplied with the handset & a valid receipt. Please allow between 7 and 10 working days for fault verification. If your return does not include any of the items listed above it will be sent to the manufacturer repair centre for repair. After 28 days your handset will be sent to the manufacturer approved repair centre to be repaired under the repair warranty. This is in addition to your statutory rights.

Our methods of payment are Credit/ Debit Cards (Contactless or Chip & Pin Only). We do not accept cash, cheques or provide credit accounts.

Faulty Accessory Returns

Faulty accessories supplied by us* will be exchanged in-store once we can verify the fault & you provide us with a valid receipt within 1 year of purchase. Accessories which are customer damaged cannot be exchanged or refunded. *Apple & Beats products are excluded from this process. Apple requires customers to contact Apple’s Customer Care directly if they have any issues. A resolution (repair or replacement) will be processed by the Apple Care team directly with the customer. Contact Apple via

Mobile Broadband Returns

If you purchase a Mobile Broadband device & you are unhappy with your coverage you can return this within the specified time period below* depending on connection type, for a refund. The returned device must include all packaging, accessories, manuals & a valid receipt & must be returned within specified time period below*. Outside of the specified time period*, Mobile Broadband returns as part of the Vodafone Mobile Broadband T&Cs see you as responsible for all termination charges incurred within the contract period, calculated as the sum of the monthly tariff charges which would otherwise be payable until the end of the Minimum Period.


*Bill Pay Mobile Broadband - 72 hours to return from time of purchase.

*Pay as you go Mobile Broadband - 7 days to return from time of purchase.